CITY is hiring sales and service professionals who want more than “a job.”
Some companies talk about growth. Others build a culture where growth is the expectation—because the work matters, the standards are clear, and the team around you pushes you to get better.
At CITY Laundering Co, we’re recruiting people who want to be part of a growth-minded team in sales and service—people who take ownership, communicate directly, and care about doing things the right way even when it’s inconvenient.
Colin Wetlaufer, President of CITY Laundering Co, describes our approach with a level of honesty you don’t hear often: “When we talk about responsiveness, we screw up as much as everyone else—but the difference is what happens when we make a mistake… The difference is in how we correct those issues.”
That’s not marketing. That’s the standard.
If that sounds like the kind of environment you’d thrive in—keep reading.
What we mean by “growth-minded.”
Growth-minded doesn’t mean hustle for the sake of hustle. It means:
• You want to improve your craft (sales or service) every month, not every year.
• You like being on a team where expectations are clear—and performance matters.
• You don’t hide problems. You run to the problems. You surface them early and help solve them.
• You treat customers like relationships, not transactions.
Mark Ballo, CITY’s Director of Service, says it in a simple, powerful way: “Culture is being consistent… making sure that our customers are consistently above average satisfied.” Consistency isn’t glamorous, but it’s what separates average teams from teams that win long-term.
What we expect from sales professionals at CITY
If you’re looking for a place where you can sit back and let the leads come to you—CITY won’t be your fit.
We’re looking for salespeople who:
• True hunters
• Lead with curiosity and accountability
• Comfortable asking and receiving the hard questions
• Build long-term relationships throughout the entire Upper Midwest
• Take pride in being the kind of partner customers recommend
Chriss Carsello, CITY’s Sr. Customer Care Manager, puts a fine point on the expectation: “Integrity is doing the right thing when nobody’s looking.” That shows up in how you quote, how you set expectations, and how you respond when something doesn’t go perfectly.
We don’t exist to “drop stuff off.” We exist to take care of an essential need for the customers we serve. In sales, that means setting expectations correctly and building trust. In service, that means noticing what’s coming before the customer has to ask.
Alex Clark, CITY’s Director of Sales, explains what customers feel when they’re used to working with a national provider: “When speaking to a customer that is currently working with a national provider, to me it is very important to drive home the values of CITY—how we deliver and execute on those—and really that they’re not just another customer.”
And Alex adds: “Our value proposition to them is… You are part of the CITY family. You can have access to a real live human… you’ll be able to have that dialogue with people that understand your business… and have resolution and solutions that are going to be important to you executing… effectively.”
That “real live human” part isn’t a tagline. It’s the job.
What we expect from service professionals at CITY
Service at CITY is not a “drop-and-go” role. It’s a trust role. You’re the face of the company. You’re the person who makes the customer feel confident—or uncertain—about their program.
We’re looking for service teammates who:
• Notice problems before the customer does
• Communicate clearly and follow through
• Take pride in clean execution and clean records
• Treat every customer like it matters—because it does
“I never stop trying to learn, and I’ll always listen to somebody who knows more about a particular subject or situation,” CITY Service Manager Nik Hackaday said.
And we take safety and professionalism seriously. “My role is multifaceted and fast-paced. I’m focused on keeping our route service reps safe, supporting day-to-day route operations, and stepping in when answers or solutions are needed.”
“It’s rewarding when you can put a win on the board—whether that’s solving a customer issue, securing a re-sign, or seeing-scenes leadership that keeps service consistent and customers confident. Thanks for all your drivers coming home incident-free,” CITY Route Supervisor Logan Bunn said.
What it feels like to be on this team
One of the biggest reasons people stay at CITY is that we’re building something—and you can feel it. We want people who care about being part of that build.
Matthew McDaniel, Vice President of First Aid, described the mindset behind how we grow: “It’s all about creating a CITY culture and a CITY product offering… taking what we know and making it bigger, better, and something that’s our own and different.”
That’s the kind of team we want: people who are proud of what they’re building, not just collecting a paycheck.
And we don’t pretend the work is perfect. We do expect ownership when it isn’t.
Back to Colin’s point: mistakes happen in every service business. What matters is how you respond, how quickly you fix it, and whether you prevent it from repeating.
Who tends to thrive at CITY?
You might be a fit if you’re the kind of person who:
• Wants a team that’s growing, not coasting
• Likes high standards, accountability, and clear expectations
• Can be trusted with autonomy and ownership
• Values relationships—both with teammates and customers
• Doesn’t need to be pushed to do the right thing
You might not be a fit if you:
• Prefer slow pace and low expectations
• Avoid hard conversations
• Blame others instead of solving
• Want to hide in a system rather than build one
Opportunities we’re hiring for
We understand that when the right people come along, we want to find a position for them.
We are always recruiting for genuine people, and even if we don’t have a current opening for the position you are interested in, we encourage you to fill out an application or schedule an interview.
We want to talk to you and see if there is a place for you within our CITY team. As a family-owned business, if the right people who fit our company culture come along, we typically reanalyze our current positions and see what makes the most sense for you and the company. We like to operate with complete transparency and with an extreme sense of urgency. If having you on the CITY team makes sense, we will make it happen.
We’re prominently recruiting: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=25f3f428-515d-4d82-ab55-af7c3b5affbf&ccId=19000101_000001&lang=en_US
If you want to build a career in a company that values responsiveness, trust, and long-term growth—and you want your work to matter to real customers—CITY is worth a look.
Ready to be part of the team?
If you’re interested in sales or service roles at CITY, visit cleanandsimplecareers.com to learn more and apply.
Come build something that’s growing—and do it with a team that expects the best from each other.