Employee Directory

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Our Approach

OUR EMPLOYEES ARE OUR
BEST ASSETS

Experience a better way to work

When you become part of the CITY team, you become part of our family. We pride ourselves on lifting each other up and helping to fulfill each other’s goals and dreams.

Our culture isn’t something we created overnight; it’s based on our strong values and our mission to be the best we can be for our customers and our employees. Culture only works from the top down, and at CITY, our leadership team believes in helping each and every one of our employees achieve the goals they want to achieve. We learn from each other, and together we become stronger, and we are always striving to be better than we were before.

Meet the leadership

OFFICE

cara
jensen

To most people, Cara Jensen is CITY's controller, but what exactly is a controller's role in a laundering business?

For Cara, it is a behind-the-scenes role that is essential to a number of operations.

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"I LOVE HOW MY CITY FAMILY TRULY IS PART OF MY PERSONAL FAMILY." - CARA JENSEN

service

ken
schnor

The story began over two decades ago when Ken started his CITY career as a Route Service Apprentice.

As the Service Manager, Ken is happy to share his knowledge with the next generation of service.

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"i am all in on city. i am part of city's growth and it makes me proud." - ken schnor

operations

Luis
Portillo

For CITY's Director of Operations, Luis Portillo, it's hard to stand still.

From making sure everything goes according to plan to ensuring everyone is safe, he's constantly moving forward.

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"city gives me the opportunity for a brighter and better future." - Luis Portillo

Marketing

Emily
Hauber

Starting as the first in-house marketing representative, Emily has grown with the company, and so has the marketing department.

Now with a team, Emily is constantly building the CITY brand and telling the CITY story.

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"My voice is heard and we don't just plan but we act." - Emily Hauber

sales

Chriss
Carsello

Chriss has been in management/sales for nearly 20 years. His responsibilities include servicing CITY clients as needed, managing the sales force, and selling our services to existing and prospective clients.

His experience and training have taught him the value of effective communication.

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"from day one, i knew this was where i wanted my entire professional career to be." - Chriss Carsello

regional manager

Mark
Ballo

CITY's Polk City operation has vastly expanded over the past 10 years under the leadership of Mark Ballo.

From sales to service to the daily operation, Mark is a part of the entire process.

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"most people want to belong. most people want to win. i'm here to help city win." - Mark ballo

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Customer Relations

Stan
Schlotthauer

Stan has spent 36 years in the industry, all over North America.

Stan's drive towards prospect, employee, and customer satisfaction is always first and foremost. At CITY, his day starts and ends with those priorities.

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- Stan schlotthauer

President

Colin
Wetlaufer

Colin's goal as the President of CITY is for somebody to accomplish more than they thought they could accomplish.

He believes that CITY's 'why' is improving our customers, employees, and partners' lives and experiences by having us be a part of their lives versus not being part of the team.

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"I believe truly that our people are the absolute best people to perform a service for their customers." - Colin Wetlaufer